How do I track my order?
You can track your order by signing into your account and searching your order number 48 hours after it is placed.
Can I return or exchange an item?
If you are not completely satisfied with your purchase, please contact us to return or exchange your item(s) within 30 days of the delivery date.
Upon return, your item will be inspected and exchanges, credits or refunds will be issued for the purchase price. Delivery fees are non-refundable. Design Element reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.
Design Element cannot accept a return for or refund the following;
Items that have been altered or mishandled
Items with custom work or painting at time of sale
Special order items not listed in our catalog or on or site
Items that have been installed or show signs of instillation (marking, scratches, plumbers' putty, etc.) If an installed item is defective, please contact Customer Service for assistance in returning.
Other exclusions may apply
Can I return customized items?
Design Element cannot accept a return for or refund the following;
Items that have been altered or mishandled
Items with custom work or painting at time of sale
Special order items not listed in our catalog or on or site
Items that have been installed or show signs of instillation (marking, scratches, plumbers' putty, etc.) If an installed item is defective, please contact Customer Service for assistance in returning.
Other exclusions may apply
How can I cancel my order?
To change or cancel your order, contact Customer Service at cs@designelementusa.com. We cannot accept changes or cancellations on some items, view our Return Policy.
Please note that because we make every effort to ship your product as quickly as possible, once the shipping process begins, we are unable to make any changes to your order.
Can I cancel my order after it has shipped?
Cancellation may be possible. Please keep in mind customer will be responsible for return shipping costs.
Can I ship too...?
Can I ship to a PO Box?
At this time, we do not ship to PO Boxes as we require a physical address to ship.
Can I ship to an APO/FPO?
Yes.
Can I ship internationally?
Unfortunately, we do not ship internationally. At this time, we only ship within the continental U.S.
What are your shipping times?
West coast 3-5 days
Southwest 5-7 days
Midwest 5-7 days
East Cost 7-10 days
*Times may vary based on unforeseen circumstances beyond our control. If you are having trouble tracking your package, please reach out to us
Do you offer white glove / inside delivery?
Unfortunately, at this time we do not over inside delivery or white glove service.
What if I need help with instillation?
You can find How-To-Guides for instillation in our Help Center
Where can I find details on Product specs?
You can find product specs in our Help Center
How do I know what product to buy?
You can find buying guides in our Help Center
How do I attach the vanity to the wall?
We do not provide parts or instructions on attaching our vanities to your wall as they are meant to be free standing
What type of adhesive to use for mounting sinks?
Construction grade adhesive that is specifically for stone such SA Loctite PL-530
where is all the hardware located for my vanity?
The hardware comes attached to the vanity doors and drawers. delivery method.
Do I need to seal my top? (Marble and Quartz)
Marble: Yes, Quartz: No. Please see Care & Maintenance guide in our Help Center
Can you recommend a cleaner for my marble top?
Weiman products granite and stone cleaner
Method daily granite and stone cleaner
Weiman products quartz clean and protect
Method wood for good daily wood cleaner.
Can I remove the countertop from my vanity to move it into the house?
If the top is not already glued down, then yes. If the top came glued down then we DO NOT advise that you attempt to remove the top as you may damage the vanity.
What does the warranty cover?
The 1-year limited manufacturer warranty covers part replacement in the event of product failure in normal residential use.
How do I remove myself from your mailing list?
Please email cs@designelementusa.com. Please allow 2-4 weeks to be effective.
What type of web browser does your website use?
We support Internet Explorer 10+ and the current releases of Google Chrome, Microsoft Edge, Firefox, and Safari (Desktop and Mobile). To view all the features on our site, you must accept cookies, enable JavaScript and have Adobe Flash Player 9 or higher. While we do have limited support for older browsers, we strongly encourage you to upgrade your web browser