Upon return, your item will be inspected and exchanges, credits or refunds will be issued for the purchase price. Delivery fees are non-refundable. Design Element reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.
Design Element cannot accept a return for or refund the following;
- If you are not completely satisfied with your purchase, please contact us to return or exchange your item(s) within 30 days of the delivery date.
- Items that have been altered or mishandled
- Items with custom work or painting at time of sale
- Special order items not listed in our catalog or on or site
- Items that have been installed or show signs of instillation (marking, scratches, plumbers' putty, etc.) If an installed item is defective, please contact Customer Service for assistance in returning.
- Other exclusions may apply